01. Who We Are
This Privacy Policy applies to the website and ecommerce services operated by:
For the purposes of applicable data-protection law, the relevant legal entity operating the website will act as the Data Fiduciary for personal data processed through the website, where applicable.
02. Information We Collect
Depending on how you interact with FIVE Wellness, we may collect the following information:
A. Information You Provide Directly
This may include:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping / delivery address
- PIN code
- City and state
- Order details
- Products purchased
- Customer-support communications
- Information provided when submitting a complaint or request
- Information voluntarily provided through forms, reviews, surveys or other features
B. Payment Information
Payments may be processed through third-party payment service providers.
Where payment processing is handled by a third-party provider, FIVE Wellness generally does not need to receive or store your complete card, banking or other sensitive payment credentials.
The payment provider may independently collect and process payment information according to its own privacy policy and terms.
C. Device and Technical Information
When you use our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring pages
- Approximate usage information
- Website interaction data
- Date and time of visits
- Cookies and similar technologies
D. Communications
If you contact us through email, phone, WhatsApp, social media, contact forms or other communication channels, we may retain information necessary to respond to your request and maintain customer-service records.
03. How We Use Your Information
We may process your personal information for purposes including:
Order Processing
- Processing and fulfilling orders
- Confirming purchases
- Processing payments through relevant payment providers
- Arranging delivery
- Providing shipment tracking
- Handling replacements, refunds or eligible order-related issues
Customer Support
- Responding to enquiries
- Resolving complaints
- Providing assistance with orders
- Communicating about products or services you have requested
Website Operation
- Operating and maintaining the website
- Improving website functionality
- Detecting technical problems
- Preventing misuse, fraud or unauthorized activity
- Maintaining website security
Business Operations
- Maintaining transaction and business records
- Accounting and reconciliation
- Legal and regulatory compliance
- Protecting our legal rights and interests
- Responding to lawful requests from authorities where required
Marketing and Communications
Where permitted and where the required consent or other lawful basis exists, we may use your contact information to send:
- Product updates
- Offers and promotions
- New product announcements
- Brand communications
- Educational or informational content
You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.
05. Third-Party Service Providers
We may use trusted third-party service providers to help operate our business and website. Depending on the services actually used by FIVE Wellness, these may include providers involved in:
These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
FIVE Wellness does not authorize third parties to use customer information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or with appropriate consent.
06. Marketing and Advertising
Where applicable, FIVE Wellness may use advertising and marketing technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing campaigns.
This may include technologies provided by advertising or analytics platforms. If such technologies involve personal data processing requiring consent under applicable law, FIVE Wellness will use them in accordance with the applicable consent requirements.
You may opt out of promotional communications at any time.
08. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders
- Providing customer support
- Maintaining business and financial records
- Resolving disputes
- Preventing fraud and misuse
- Meeting legal, regulatory and accounting obligations
- Establishing, exercising or defending legal claims
When personal information is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable law and our internal retention practices. Specific retention periods may vary depending on the type of information and the purpose for which it is processed.
09. Data Security
FIVE Wellness takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include appropriate technical, organizational and access-control safeguards.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If we become aware of a personal-data breach that requires notification under applicable law, we will take the steps required by the applicable legal framework.
10. Your Rights
Subject to applicable law and its commencement and implementation requirements, you may have rights relating to your personal data, including rights to:
- Obtain information about the processing of your personal data
- Request correction or updating of inaccurate personal information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal data
- Exercise other rights available under applicable data-protection law
The specific scope, procedure and availability of these rights may depend on applicable law. The DPDP framework requires notices to provide appropriate means for individuals to exercise their rights and, where applicable, withdraw consent with comparable ease. (MeitY)
11. Withdrawing Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us through the details provided below or through the relevant mechanism made available on our website.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal. In some situations, withdrawing consent may affect our ability to provide certain services or functionality.
12. Children’s Data
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where applicable law requires parental or guardian consent for processing a child’s personal data, we will follow the applicable requirements.
13. Data Transfers
Our service providers or technology partners may process information from locations other than the location from which you access our website.
Where personal information is transferred, stored or processed outside India, FIVE Wellness will take steps required under applicable law.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
FIVE Wellness is not responsible for the privacy practices, security, content or policies of third-party websites. We encourage you to review the privacy policies of third parties before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our products or services
- Changes to our website
- Changes to technology
- Changes to our data-processing practices
- Changes in applicable laws or regulations
When we make material changes, we may update the “Last Updated” date and provide additional notice where required. We encourage you to review this Privacy Policy periodically.
We will review and respond to privacy-related requests in accordance with applicable law.
17. Applicable Law
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data-protection and consumer-protection laws and regulations.
Where a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
Functional wellness, chewed.
Last Updated: 9th October 2026
15. Social Media
FIVE Wellness may maintain social-media pages or use social-media features on its website.
Interactions with third-party social-media platforms may be governed by those platforms’ own privacy policies and terms. Information you voluntarily make public on such platforms may be visible to others.