01. Cancellation Before Dispatch
You may request cancellation of your order before the order has been dispatched.
To request cancellation, contact FIVE Wellness as soon as possible with your order number.
Cancellation is not guaranteed until FIVE Wellness confirms that the order has been successfully cancelled.
02. Orders Already Dispatched
Once an order has been dispatched to the shipping partner, it generally cannot be cancelled.
If a customer refuses delivery or otherwise causes the shipment to be returned after dispatch, FIVE Wellness may deduct applicable shipping, return-shipping, or other reasonable costs from any refund that is otherwise applicable, subject to applicable law.
03. Cancellation After Delivery
Orders cannot be cancelled after delivery. FIVE Wellness follows a No Return and No Exchange Policy, except for eligible cases involving damaged, defective, incorrect, missing, or tampered products.
Please refer to our Return & Exchange Policy for full details.
04. Refunds for Approved Cancellations
If a cancellation is approved before dispatch, the eligible refund will generally be processed through the original payment method used for the order.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.
05. Promotional Orders
Orders placed using promotional offers, discount codes, bundles, or other special offers may be subject to additional terms stated with the relevant promotion.
06. How to Request Cancellation
To request cancellation before dispatch, please contact FIVE Wellness and provide the following details:
07. Important Notice
A cancellation request does not automatically mean that an order has been cancelled.
The cancellation will only be considered confirmed once FIVE Wellness communicates confirmation to the customer.
Nothing in this policy is intended to restrict any mandatory consumer rights or remedies available under applicable Indian law.
Functional wellness, chewed.
Last Updated: 9th October 2026