01. Order Processing
Orders are generally processed and packaged within 1–2 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or during peak promotional campaigns may require additional processing time.
Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout, where tracking is available.
02. Delivery Time
3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary due to:
- Remote or difficult-to-service locations
- Adverse weather conditions
- Public or regional holidays
- Courier logistical delays
- Natural events or environmental factors
- Transportation network disruptions
- Incorrect or incomplete address information
- Customer unavailability at delivery address
- Other circumstances outside our reasonable control
We will make reasonable efforts to ensure your order reaches you within the estimated delivery period.
03. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
Any free-shipping offers or minimum-order value thresholds will be displayed prominently on the website or applicable promotional communications.
04. Order Tracking
Once your order has been dispatched, a tracking link or tracking number may be provided through email, SMS, WhatsApp, or other available communication channels.
Please note that tracking information may take a few hours to become active on the courier partner’s tracking portal following initial dispatch.
05. Delivery Attempts
Our delivery partner may make multiple delivery attempts before returning an undelivered package to the sender.
A package may be returned to FIVE Wellness if:
- The address provided is incorrect or incomplete
- The recipient is repeatedly unavailable
- Delivery is refused at the doorstep
- The courier is unable to contact the recipient on the phone number provided
- The delivery location falls outside the courier’s serviceable territory
If an order is returned to us because of an incorrect address, repeated delivery failure, or refusal to accept the shipment, additional shipping charges may apply if we agree to resend the order.
06. Wrong or Incomplete Address
Customers are responsible for providing an accurate and complete delivery address, including:
Please carefully check your shipping information before completing your order.
If you identify an address error immediately after placing your order, please contact us as soon as possible. We will try our best to update the address prior to dispatch, but we cannot guarantee that changes can be made once an order has left our facility.
07. Damaged or Tampered Package
If your package arrives visibly damaged, opened, or tampered with, please take photographs or video of the parcel before opening it, wherever reasonably possible.
Contact FIVE Wellness within 48 hours of delivery with the following:
- Your Order Number
- Photographs / unboxing video of the damaged package
- Clear photograph of the shipping label on the box
- Detailed description of the issue
We will promptly review the matter and, where appropriate, arrange a replacement or refund in accordance with our Return & Exchange Policy and applicable law.
08. Wrong, Missing or Defective Product
If you receive the wrong product, a missing item, or a product that appears defective, contact us within 48 hours of delivery.
Please provide your order number along with clear photographs or video so that our quality assurance team can investigate and resolve the issue quickly.
09. Lost or Delayed Shipments
If tracking indicates that a shipment is stuck, held, or potentially lost in transit, please contact our support team.
We will coordinate with the relevant courier partner and make reasonable efforts to resolve the issue or provide an expedited resolution.
Delivery delays caused by circumstances outside FIVE Wellness’s reasonable control may not qualify as a shipping failure, but we will still make every reasonable effort to assist you.
10. International Shipping
Unless expressly stated otherwise at checkout, FIVE Wellness currently ships only within India across all serviceable pin codes.
International shipping, when introduced, will be subject to separate shipping charges, delivery timelines, customs clearances, import duties, taxes, and destination-country regulatory requirements.
11. Shipping & Returns
FIVE Wellness products are consumable nutraceuticals. For hygiene, safety, and product-integrity reasons, we do not accept returns or exchanges for change of mind, incorrect product selection, personal preference, or opened/used products.
Exceptions apply where the product is delivered damaged, defective, incorrect, missing, or tampered with, subject to verification and applicable law. Please refer to our Refund & Exchange Policy for complete details.
Functional wellness, chewed.
Last Updated: 9th October 2026