01. No Returns & No Exchanges
All purchases made through FIVE Wellness are final and are not eligible for return or exchange due to:
Please carefully review your cart and order before completing your purchase.
02. Exceptions
If you receive a product that is:
- Damaged during transit
- Incorrect item received
- Missing from parcel
- Defective product
- Package tampered with
You must contact FIVE Wellness within 48 hours of delivery.
After reviewing the issue, we may, where appropriate, provide a replacement or refund.
Any replacement or refund will be subject to verification and the circumstances of the particular case.
03. Damaged or Tampered Orders
If your package appears damaged, opened, or tampered with when delivered, please follow these steps:
- 1Take clear photographs/videos of the package before opening it, wherever reasonably possible.
- 2Take clear photographs of the shipping label on the package.
- 3Contact us within 48 hours of delivery.
- 4Provide your order number and full details of the issue.
This documentation is required for us to investigate the shipment with our delivery partner and resolve your claim promptly.
04. Wrong or Missing Product
If you receive a product different from what you ordered or an item is missing from your shipment, contact us within 48 hours of delivery.
Please provide:
- Order number
- Photographs of the outer box and packaging
- Photograph of the courier shipping label
- Photograph / video of the products received
- Clear description of the missing or incorrect item
After verification, FIVE Wellness may arrange a replacement or refund, as applicable.
05. Defective Product
If you believe that a product is defective, contact us within 48 hours of delivery with your order number and clear photographs/videos demonstrating the defect.
Our quality assurance team may request additional information or photographs to assess the complaint.
If the product is determined to be defective, FIVE Wellness may provide a replacement or refund, as appropriate.
06. Opened or Used Products
For hygiene and product-safety reasons, we generally do not accept returns or exchanges for products that have been opened or used.
This does not affect any mandatory rights or remedies available to consumers under applicable law.
07. Refunds
Where a refund is approved, it will generally be processed back to the original payment method used for the order.
The time taken for the refund to reflect in your bank account, card statement, or UPI wallet depends on the relevant payment gateway, bank, or financial institution.
08. Replacements
Where a replacement is approved, FIVE Wellness will arrange shipment of the applicable replacement product, subject to product availability.
A replacement will not automatically be provided for change-of-mind requests, incorrect product selection, or personal taste preference.
09. Shipping Charges
Where FIVE Wellness determines that a replacement or refund is appropriate because an order was damaged, defective, incorrect, or otherwise incorrectly fulfilled by us, we will determine the appropriate resolution and shipping arrangement on a case-by-case basis.
10. Customer Responsibility
Customers are responsible for providing accurate and up-to-date:
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- PIN Code (6 digits)
FIVE Wellness is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.
11. Important Notice
Except for eligible verified issues such as damaged, defective, incorrect, missing, or tampered products reported within 48 hours, all purchases are final.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable Indian law.
Functional wellness, chewed.
Last Updated: 9th October 2026